Terms of Use

Last updated: 7 September 2026

These terms are a contract between you and ATORIE PTY LTD (ACN 696 018 890, ABN 51 696 018 890) trading as TattLink, for the TattLink app and the website at https://tatt.link. In these terms, "we", "us" and "our" mean ATORIE PTY LTD, and "you" means you.

By creating an account or using TattLink you agree to these terms, to our Privacy Policy, and to the Acceptable Use rules. Artists and studios also agree to the Artist Terms.

If you do not agree, do not use TattLink.

The most important thing to understand

We introduce you to tattoo artists. We do not tattoo anyone.

When you book through TattLink, the agreement to do the tattoo is between you and the artist. We are not a party to it. The artist is responsible for the work, for their own licensing, registration, insurance, hygiene and health obligations, for the safety of their studio, and for the result on your skin. We do not employ them, supervise them, train them, or check their work.

What we are responsible for is the service we actually provide: running the platform, handling the booking process, taking your deposit, and paying artists. That responsibility is real and we take it seriously. But it is not the same as being responsible for the tattoo.

Choose your artist carefully. Look at their work, read their reviews, ask questions, and satisfy yourself before you pay a deposit.

You must be 18

You need to be at least 18 to create an account or use TattLink. We ask for your date of birth when you sign up.

If you tell us a false date of birth, we will close your account when we find out. Your artist may also ask to see identification at your appointment, and may refuse to tattoo you if you cannot produce it.

Your account

Keep your password to yourself and let us know at support@tatt.link if you think someone else has got into your account. You are responsible for what happens under your account.

Your username must not impersonate anyone, and we may reclaim usernames that do. Some words are reserved because we use them for parts of the site.

You can delete your account at any time in Settings. Some records survive deletion for legal reasons — the Privacy Policy explains exactly which and why.

How booking works

1. You send a request. You choose an artist, describe what you want, add reference photos if you have them, pick a placement and size, and offer two or three dates that suit you.

2. You pay a deposit. The amount is set by the artist and shown to you before you pay. Your request is not sent until the deposit succeeds. We hold the deposit — the artist does not receive it yet.

3. The artist responds within 14 days. They either send you an offer with a date, time, duration and price, or they decline. If they do nothing for 14 days, the request expires and your deposit is refunded in full.

4. You respond within 14 days. You can accept the offer, ask the artist to reconsider with a different date or price, or walk away. If you accept, the appointment is confirmed and the cancellation rules below take over. If you walk away, the booking ends and your deposit is refunded in full. If you do nothing for 14 days, the unanswered offer expires and the deposit goes to the artist — we warn you about this while the offer is open.

5. You get tattooed, and pay the rest. After the session the artist marks it complete. If there is a balance, you pay it in the app, or in cash directly to the artist if that is what you have agreed. The deposit is released to the artist 24 hours after the session.

Money

Your deposit counts towards the price of your tattoo. It is not an extra charge.

We charge you nothing to use TattLink. We take a flat fee of $1 USD out of each deposit when we release it to the artist. It comes out of the artist's share, not yours.

Prices are set by the artist, not by us, and the artist's estimate may change if what you ask for changes. Any change has to be agreed between you before the work starts.

Cards are handled by Stripe. We never see your full card number. Currency conversion, if any, is applied at the rate in effect when you pay.

Cash. If you pay the balance in cash, that is between you and the artist. We record that it happened, but the money never passes through us and we cannot refund it.

Changing or cancelling

Plans change. Once an appointment is confirmed, the same notice windows apply whoever cancels. Here is exactly what happens to your deposit.

48 hours or more before the start. The deposit is refunded in full, whoever cancels.

24 to 48 hours before the start. If the client cancels, the artist keeps half and half is refunded. If the artist cancels, the client is refunded in full.

Under 24 hours, or a no-show. If the client cancels or does not turn up, the artist keeps the deposit. If the artist cancels or does not turn up, the client is refunded in full.

Cancelling inside 48 hours is recorded against whoever cancelled. For artists, that affects the job success figure shown on their profile.

If the booking never reaches a confirmed time, the deposit is refunded in full when you cancel before the artist responds, when they decline, when they do not respond within 14 days, or when you walk away from an offer. If you let an offer sit unanswered for 14 days, it expires and the deposit goes to the artist. Once you accept, the offer cannot expire — the cancellation rules above apply. If we cancel the booking, you are refunded in full.

Why a late cancellation can cost you the deposit. When you book, the artist sets aside a block of time — often several hours — and turns other work away. Forty-eight hours out they can often still fill it, so a cancel then is refunded in full whoever cancels. Between 24 and 48 hours there is less time, so a client cancel splits the deposit; if the artist cancels, you still get it all back. Inside 24 hours they usually cannot fill it, so if the client cancels or does not turn up they keep the deposit; if the artist cancels, you are refunded in full. That amount is a genuine, up-front estimate of what the lost time costs them. It is not a penalty, and we show you the amount and this rule before you pay.

If something serious and unavoidable happens — illness, an emergency, a death in the family — tell us at support@tatt.link. We would rather sort it out than hold you to a rule.

Rescheduling. Either of you can propose a new date on a confirmed appointment. If the other agrees, the booking moves and your deposit moves with it.

If something goes wrong

Your artist does not turn up. Tell us through the app. We will look into it, and if the artist did not show, we refund your deposit.

You are unhappy with the tattoo. Speak to your artist first — most issues are best resolved with the person who did the work, and many artists will offer a touch-up. If that does not work, contact us at support@tatt.link. We will help where we can, but see the section on your rights about what we can and cannot do.

Something unsafe or dishonest. Report it in the app or email report@tatt.link. We take safety reports seriously and act on them.

A dispute about money. Contact us before you raise a chargeback with your bank. A chargeback freezes the booking's payments while it runs, which usually makes things slower for everyone.

Reviews

You can review an artist or studio you have booked with. Reviews must be your own honest experience of work you actually had done.

Do not post reviews that are false, that are about something other than the work, that identify other people, or that you were paid or pressured to write. Artists must not offer anything in exchange for a review, or retaliate against someone who leaves a poor one.

We do not remove a review just because it is unflattering. We do remove reviews that break these rules or the Acceptable Use rules.

Your content

You keep ownership of everything you post — your photographs, designs, captions, comments and reviews.

To show it to other people, you give us a licence: a non-exclusive, worldwide, royalty-free permission to host, store, resize, display and distribute your content on TattLink, and to promote TattLink using it. This licence lasts while your content is on TattLink and ends a reasonable time after you delete it, allowing for backups. It does not let us sell your work or license it to anyone else.

Before you post a photograph, you must have the right to. That means you took it or own it, and — if someone else's body or face is in it — that they agreed to it being published. We ask you to confirm this every time you post. If a photograph of you is published without your agreement, email report@tatt.link and we will take it down.

Tattoo designs are usually the artist's work. Having a tattoo does not give you the right to publish the artist's flash or custom design as your own, and posting a design you did not create and do not have permission to use may infringe copyright. Our Copyright & Takedown policy explains how to report it and how to respond if you are accused.

The rules

The full rules are in Acceptable Use, and they form part of these terms. In short: no harassment, no hate, no sexual content involving minors, no impersonation, no stolen work, no fraud, no scraping, no attempts to break the platform, and no using TattLink to arrange anything illegal.

If you break the rules we may remove content, restrict features, suspend your account, or ban you permanently — depending on what happened and whether it has happened before. Where we can, we will tell you what rule was broken. If you think we got it wrong, you can appeal by emailing report@tatt.link — someone who was not involved in the original decision reviews it, and we aim to respond within 7 days. The full process, and what happens to your bookings and money, is in Acceptable Use.

Studios

A studio on TattLink is a separate profile, not a person's account. Whoever creates it is its owner and can add staff and give them roles.

Studio owners and admins can see bookings taken by artists on their roster, read the studio's own message inbox, and manage the studio profile. They cannot act on an artist's personal account, and they cannot change or cancel an artist's bookings.

If you list a studio, you confirm you are entitled to represent that business.

Studios that appear on our map as muted pins have not joined TattLink — those listings come from Google. If you run one and want it removed, email privacy@tatt.link.

Availability

We will try to keep TattLink running well, but we cannot promise it will always be available or free of faults. We may change, suspend or remove features. If we make a change that materially affects bookings you have already made, we will tell you.

We may need to take TattLink down for maintenance, and we will try to do that at quiet times.

Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, and any part of these terms that tried to would not apply to you.

Our services come with guarantees that cannot be excluded — including that they will be provided with due care and skill. Where we are entitled to limit our liability for failing one of those guarantees, we limit it to resupplying the service or paying the cost of resupply.

The tattooing itself is supplied by the artist, not by us. Your consumer rights in relation to the tattoo are against the artist. If you are not sure who is responsible for what, contact us and we will help you work it out.

What we are and are not liable for

Subject to the section above, and to the maximum extent the law allows:

• We are not liable for the tattoo itself — the design, the workmanship, the healing, infection, allergic reaction, scarring, or your satisfaction with the result.
• We are not liable for what an artist, studio or other user does or says, on or off TattLink.
• We are not liable for indirect or consequential loss, or for loss of profits, opportunity or reputation.
• Where we are liable, our total liability to you is capped at the greater of the fees you have paid us in the 12 months before the claim, or $100 AUD.

None of this limits our liability for fraud, or for anything else the law does not let us limit.

Your responsibility to us

If you break these terms or the law and someone brings a claim against us because of it, you agree to cover our reasonable costs of dealing with that claim. This only applies to the extent the claim is actually caused by what you did, and it does not apply to anything caused by us.

Suspending or closing accounts

You can close your account whenever you like.

We may suspend or close your account if you break these terms or the Acceptable Use rules, if we are required to by law, or if keeping it open would put someone at risk. Unless it would be unsafe or unlawful to do so, we will tell you why.

If your account closes while you have bookings in progress, we cancel open appointments, requests and offers and refund those deposits in full — the same as if we cancelled the booking (see above). We do not apply the 48-hour / 24-hour cancellation windows. Money already earned for completed work is still paid out, unless that booking is under investigation, in which case it is held (still owed) until we release or refund it.

Changes to these terms

We may update these terms. If a change materially affects you we will tell you in the app or by email before it takes effect, and give you a chance to close your account if you do not accept it. Bookings already confirmed stay on the terms that applied when you made them.

The current version is always at /legal/terms, with the date it was last updated at the top.

Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that place. If you are a consumer in another country, this does not take away any rights you have under the mandatory laws where you live.

Contact

General and support: support@tatt.link Safety, abuse and copyright: report@tatt.link Privacy: privacy@tatt.link

ATORIE PTY LTD (ACN 696 018 890, ABN 51 696 018 890) trading as TattLink